Taking a call
(Name) speaking.
How can / may I help you?
Asking to wait
Hold the line, please.
Just a moment, please.
Asking for personal details
Can I have your name?
Can I have your address?
Asking for information
What seems to be the problem?
Complaining
I'm afraid it doesn't work properly.
I guess the product is faulty.
I'd like to change / return the item.
I'd like to have a refund.
Apologizing
I'm sorry to hear that.
Sorry, but that's our return policy.
Thank you for being so patient.
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Contestant una trucada
L'atén el (Nom).
Com et podria ajudar?
Demanant que ens esperin
No pengi siusplau.
Un moment, siusplau.
Demanant detalls personals
Em podria dir el seu nom?
Em podria dir la seva adreça?
Demanant informació
Quin sembla ser el problema?
Queixant-se
Tinc por de que no funcioni correctament.
Suposo que el producte està defectuós.
M'agradaria canviar / tornar l'article.
M'agradaria demanar una devolució
Disculpant-se
Sento sentir això.
Ho sento, però aquesta es la nostra política de devolucions.
Gracies per ser tan pacient.
